Wifi issues can be affected by a multitude of factors. Listed here are some of the main issues we see that affect wifi connectivity.
- Connected to ncsu-guest vs ncsu
Remedy: Connect to ncsu wifi and verify that the computer is registered in NOMAD
- Wifi is turned off via a switch on the laptop or the enable button on the keyboard
Remedy: Check for a physical switch or the enable button on the keyboard and turn the wifi on
- The driver is not installed or the incorrect driver is installed
Remedy: Download the correct wifi driver from the manufacturer’s website
- The firewall or antivirus is blocking the connection
Remedy: Disable the firewall or antivirus temporarily to see if access is allowed. If it is, recommend using another antivirus (Kaspersky) or change the firewall settings
- Malware is blocking internet access (usually a proxy error)
Remedy: Run Malwarebytes to see if malware is affecting the computer
NOMAD Registration allows your laptop to connect to the NCSU NOMAD network without needing to enter your university login and password. The process is simple but requires that you be connected to NOMAD first, and the registration must be renewed once a year.
It’s a pain to enter your Unity ID and password every time you connect to the NCSU network, especially on small devices like smartphones. To register your device so that you don’t have to log in every time:
- Connect to the NCSU wireless network. Make sure you’re on ncsu wireless and not ncsu-guest. You can only add a device if it is currently connected to Nomad. This is not required for removing devices, so you can remove old devices that you have already gotten rid of.
- Go to the Device registration page at https://nomad.ncsu.edu/nmr/dynamic/index.py *That’s device_add.py
- Go to the Add Device tab.
- Enter the device’s MAC address, if it is not automatically filled in.
- Then enter a description of the device, e.g., “My iPhone.”
- Click Agree on the policy agreement and click Add Device.
The device should now log you in automatically whenever you connect to the NCSU wireless network. IT staff can request special containers form ComTech to register a list of multiple university-owned devices, such as laptop carts.
Eduroam (education roaming) is an international roaming service for users in research, higher education and further education. It provides researchers, teachers, and students easy and secure network access when visiting an institution other than their own.
Details about NCSU eduroam can be found here https://net00xpc.comtech.ncsu.edu/enroll/NCSU/Production/process